Frequently Asked Questions
We’re here to help, so if you’d like to speak to a member of our team please don’t hesitate to get in contact with us.
Our products are baked with high quality and locally sourced ingredients by our team in Lancashire. They utilise a combination of high tech bakery equipment and good old fashioned people power to make the best products we can.
Our printers utilise edible CMYK inks, and print directly onto sheets of white icing. Our print team are experts in printing your artwork, carefully matching colours and adjusting clarity. You can read our print guidelines here.
Some of our products can be baked to a non-gluten or non-dairy recipe, however they are made in a bakery that also manufactures products that contain Gluten and Dairy products. Whilst we make every effort to ensure there is no cross contamination, we cannot 100% guarantee that this will be the case, hence we do not claim that our products are 100% Gluten Free and 100% Dairy Free.
Our delivery partners are able to delivery nationwide, so wherever your locations are we can support you.
We will work with you to plan for requirements, whether you need products in 3 days or 3 months. Lead times vary depending on products, quantity and our production capacity, but it’s very rare that we can’t take your order. Once produced, our products are dispatched via an overnight courier on a next day delivery service.
Our products are packaged in various ways, with individual packaging details listed on the product sections of this website. Our team have developed a range of packaging solutions over the years that ensures proper protection during shipping while staying sustainable.